Cancellations Policy

If for any reason you wish to cancel your order for Goods you must advise us no later than 24 hours after the initial order date. Any amounts paid for orders cancelled after this timescale will not be refundable. Any cancellation received after the goods have been cut cannot be accepted.

Returns Policy

The Axminster Carpets Factory Outlet will issue a full refund if you change your mind or decide the flooring is not what you were looking for, only within 7 days of receiving your order. The 7-day cooling off period is the standard set by the European Union with which we are morally and legally obliged to adhere to.

To claim your refund all returned goods must be in their original sealed packaging and returned in the condition that they were delivered to you. No refund can be given for any damaged items.

For this reason we recommend you take out appropriate insurance on the goods that you are returning to us. Please note you are responsible for all costs relating to the return of goods unless the return relates to a manufacturing issue. Specific items are excluded from our returns policy; these include special size items and custom made items. We do not accept the return of part orders. Please contact us on +44 (0)1297 339935 if you have any queries with reference to our Returns and Cancellation Policy. All returns must be sent to; Axminster Carpets Factory Outlet, Musbury Road, Axminster, Devon, EX13 8TJ.